We are so confident you will be delighted with your purchase from Holy Funk that we are proud to offer you a 14 day money back guarantee on all purchases made from Holy Funk.
Where a product is within 14 days of the purchaser receiving the item/s and a refund is requested, Holy Funk will refund the original product purchase price. Please note that delivery charges and cost to return the product/s are not refunded to the customer. Once a product has been shipped, even if it has not yet arrived at its intended destination, shipping costs are not refunded to the customer. All order cancellations will receive a full refund provided the product has not been shipped. In the event that shipping is free, the shipping costs incurred to deliver the order to the customer will be deducted from the from the final refund.
All returns must be in their original packaging and present in a way that would allow Holy Funk to resell the product. Unfortunately we cannot accept any returns where the original packaging has been ripped, damaged or discarded.
Upon receipt of the returned goods, we will inspect your product and a refund will be processed within 5 working days. Please email: email@example.com to initiate a product return.
Returns, exchanges and refunds are considered void 60 days from the purchase date if the product/s remain uncollected or the customer delays the delivery date, where a product is in stock and/or available for pick up or delivery.
Please Note: Most of Holy Funk's industrial range is manufactured to show signs of wear & tear, bumps, bruises and marks. The products really wouldn't be the same without them. Look carefully at the photographs. These imperfections provide vintage charm and is what keeps customers coming back to Holy Funk.
Additionally, the majority of Holy Funk's range is hand made and not mass produced off a production line. There is something special about hand made products, and this style of craftsmanship can on occasions bring rise to slight imperfections. Slight imperfections in hand made furniture should be embraced and display a unique fingerprint on your product which will ultimately last longer and provide honorable service for many years to come.
Should a product arrive faulty or defective upon receipt, Holy Funk will repair the defect free of charge. Where a product is deemed, by Holy Funk, to be in a state of un-repair or the damage considered major, we will replace the product free of charge to the customer. If a replacement product is not available, the customer, upon returning the product, will receive a full refund. The freight costs incurred to return a damaged or defective product will not be charged or payable by the customer. If a replacement product is in stock and the customer declines the offer to have their product either repaired and/or replaced, this would then fall under our returns policy.
Damaged goods must be notified to Holy Funk within 7 days of receiving your goods and Holy Funk may require the customer to provide proof of damage. Once notified of a defective product, Holy Funk customer service will be in contact to initiate a resolution and where appropriate, organise the collection and return of the product at a agreed and convenient time. Customers bare the responsibility of any futile charges that arise (where the pick up is booked but the consignment is not available for collection at the agreed time period).
Where a product is purchased or picked up directly from our warehouse, the customer is required to return the product to Holy Funk to initiate a warranty claim.
All returned goods must be in their original packaging with all accessories, and be in original condition. Holy Funk is committed to comply with Australian Consumer Law.
Holy Funk uses a professional courier service to deliver your product/s to your door. On some occasions, smaller products may be sent using Australia Post. Someone must be present to sign for the goods. Tracking numbers will be automatically emailed to customers once the order have been dispatched.
Deliveries occur Monday to Friday. Holy Funk does not offer a weekend delivery service at this time. Unless specifically advised or pre-arranged, all products are delivered using a one man service. Please make sure you contact us prior to making a purchase if you require a premium 2 man delivery service (additional charges may apply). Delivery is to ground floor (lifts excluded) and the driver will bring your product to your front door. Once you purchase a product, Holy Funk will be in contact with you to provide further information about the delivery process. If you require express postage, or have any shipping related questions, please contact firstname.lastname@example.org
All items are shipped within 1-3 business days from the date of purchase. Estimated delivery time frames vary depending on your location.Typically delivery time-frames: * Melbourne 1-3 Days* Sydney, Adelaide, Canberra 1-4 Days* Brisbane, Gold Coast 2-5 Days* Perth 4-7 Days
Customers should allow up to 10 business days for all other areas.
Certain products may be classed as oversized and subsequently customers may be requested on the product page to email Holy Funk to confirm freight costs. This will be clearly outlined in the product listing. Failure to comply with this request entitles Holy Funk to amend shipping costs after the purchase has been completed. Customers will be offered a refund if the freight price is subsequently increased.
The size, weight and fragile nature of certain products may subsequently have postage restrictions based on your delivery postcode. If Holy Funk is unable to deliver a product to your desired address, a full refund will be provided. We will endeavor to explore all possible postage options to meet our customers demands.
Shipping costs are inclusive of insurance, covering loss, theft or damage to the goods in transit.
Customer must be present to sign for the goods at their nominated address. At the customers discretion and authorisation, goods can be left unattended at the nominated address without the need for a signature. Customers who authorise an 'authority to leave' request, void their transit insurance and Holy Funk or the courier cannot be held liable for loss, theft or damage to the product.
Holy Funk offers a 12 month warranty to be free from defects in materials and workmanship in accordance with Australian consumer law. Customers may be required to provide evidence(such as photos) to substantiate their warranty claim. Upon approval, Holy Funk will replace or repair the defect, at its discretion. Normal wear & tear, damage arising from abnormal use or abuse, products which have not been maintained, or have been modified and any indirect or consequential loss is not covered by the warranty. Minor variations in advertised size, colour or appearance is not covered by this warranty.
Unless otherwise specified, all products are intended for indoor use only. Products which have been used in an outdoor capacity, and are exposed to outdoor elements, whether undercover or covered will not be covered by the warranty. The warranty period commences on the date the item is delivered by the courier, or the purchase date when customers elect to pick up or purchase directly from the showroom. Customers are required to provided proof of purchase when lodging a warranty claim. All Warranty claims should be emailed to: email@example.com
Holy Funk is committed to ensuring that your personal details and secure information is managed with the utmost care and professionalism. Holy funk will not misuse, sell, or provide your details to any third parties.
What information do we collect?
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide, may be used to send you information and updates pertaining to your order, in addition If you elect to subscribe to our newsletter via our homepage, checkout process or manual request you may receive occasional emails comprising of company news, updates, special offers etc.
Our showroom, located at 10 Lennox Street, Moorabbin, Victoria 3189 is open to the public on Monday to Friday 9am - 5pm & Saturdays 12pm - 2pm. Please contact us for confirmation of availability, should you want to purchase or view a specific product.
Picking Up Your Product
Holy Funk offers a free pick up service from our warehouse/showroom situated at 10 Lennox Street, Moorabbin, 3189 Vic. Once you have made a purchase you will be emailed and notified when your product will be ready for collection. Complete pick-up details will be provided upon purchase.
All prices displayed or quoted by Holy Funk are in Australian Dollars and include GST. Prices are subject to change without notice. Prices are fixed at the time of sale. In the case of pre-orders, the product/s will be reserved to the customer at the point of sale for the agreed amount. Subsequent fluctuations in price after the point of sale will not be retroactively applied to your order. Customers are excluded from using the 14 day money back guarantee to re-purchase the same product at a reduced price. Holy Funk reserves the right to exclude a sale.
Unfortunately at this time, Holy Funk does not ship products overseas.
Gift certificates are redeemable for purchases from holyfunk.com.au. Gift certificates cannot be returned, refunded, cancelled or redeemed for cash after purchase. Holy Funk gift certificates do not have an expiration date.
Coupon Codes & Promotional Sales
Coupon codes cannot be used on sale items already discounted or during sales/promotions. If a coupon code is used, the customer will be contacted and offered to make up the difference or accept a full refund at their discretion.
Products which are on back order may be excluded from sales promotions and/or may be reduced at an amount less than the specified percentage of the promotion.
Prices are fixed at the time of sale where the product/s will be assigned to the customer. Subsequent fluctuations in price (that occur during a sales promotion or otherwise) after the point of sale, will not be retroactively applied to your order, whether the order has been paid in part or full. Customers are excluded from using the 14 day money back guarantee to re-purchase the same product at a reduced price.
All images, descriptions and material found on HolyFunk.com.au are copyright to Holy Funk. Permission must be obtained to use, reproduce, edit or manipulate images, descriptions, material or any intellectual property.
Holy Funk reserves the rights to make changes to these terms and conditions without notice.
If you have any feedback, comments or questions in regards to the above terms and conditions please email: firstname.lastname@example.org
Ph. 1300 737 938